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Shifting Customer Service from Pipe to Platform
The Beauty of Platforms When I think of pipes I immediately imagine Super Mario (anyone born in the 80’s should have the theme song now playing in their…
Apr 19
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Shifting Customer Service from Pipe to Platform
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August 2023
Teleperson Concierge
At Teleperson, we like to say that everyone's an Amazon customer but not every company is Amazon. Jeff Bezos is famous for putting the customer first…
Aug 2, 2023
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Teleperson Concierge
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Teleperson's Vendor Hub
The Teleperson Vendor Hub provides a single place to manage all of Bob’s many companies he uses on a monthly or otherwise frequent basis. These could…
Aug 2, 2023
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Teleperson's Vendor Hub
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Teleperson's YouZak
According to a Google Consumer Survey of over 1,500 U.S. Consumers, nearly two-thirds of respondents noted they would be willing to wait ‘two minutes or…
Aug 2, 2023
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Teleperson's YouZak
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February 2023
The Case for a B2C Strategy for Teleperson
Thinking Beyond B2B
Feb 28, 2023
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The Case for a B2C Strategy for Teleperson
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January 2023
Teleperson's Value to the Customer Service Market
Applying Hormozi's Value Creation Model to Teleperson
Jan 15, 2023
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Teleperson's Value to the Customer Service Market
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Why Teleperson
Clickity Click. The sound was to convince me that the chatbot with whom I was “speaking” was actually typing into a computer. It included the natural…
Jan 15, 2023
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Why Teleperson
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