Welcome to Teleperson’s Substack :)

Teleperson has redesigned the end-to-end customer service journey by mapping, or otherwise integrating, a company's complex back-end system (and key points across that journey, such as customer authentication, messaging, account management, contact center infrastructure, etc.) into an intuitive interface. By first unifying 100% of the companies and brands a customer shop from (into what we're calling a "Vendor Hub"), we enable the customer to simply say what they need and our systems will take them directly to where they need to go--whether ending with a chatbot or speak with a human representative. 

Through our continued investment across the journey, we enhance each step--from initial issue statement to post-call review. 

For CONSUMERS:

Teleperson is focusing solely on the customer, starting with addressing a single customer need (e.g., travel, retail, healthcare, telecom, education, etc.) but then demonstrating our value across 100% of the companies and brands a customer shops from. Our customer-centric roadmap will start with use cases with the lowest technical complexity/compliance requirement and highest need before moving toward greater complexity.

This means a unified, elevated and effortless customer service experience across all of the companies and brands they shop from. 

For COMPANIES:

The market for B2B customer service solutions is largely commoditized, with vendor’s embrace of generative AI shrinking technical advantages. Integrations between multiple stakeholders (Glady, Quip, Slack, etc.)  further dilutes a vendor’s distinctive brand, with servicing and cost serving as key differentiations. The B2B solutions we launch specifically target opportunities to align the interests between companies and the customers they serve.

Why subscribe?

Well, so that you can be part of the journey to redefining what customer service should be!

Feel free to contact me anytime at jesse@teleperson.com!