According to a Google Consumer Survey of over 1,500 U.S. Consumers, nearly two-thirds of respondents noted they would be willing to wait ‘two minutes or less’ before hanging up and over 13% noted that ‘no hold time’ was acceptable. For those who do hold, the typical experience is one of advertisements on a loop mixed with “We appreciate your patience” messages.
Teleperson's YouZak
Teleperson's YouZak
Teleperson's YouZak
According to a Google Consumer Survey of over 1,500 U.S. Consumers, nearly two-thirds of respondents noted they would be willing to wait ‘two minutes or less’ before hanging up and over 13% noted that ‘no hold time’ was acceptable. For those who do hold, the typical experience is one of advertisements on a loop mixed with “We appreciate your patience” messages.