The Beauty of Platforms When I think of pipes I immediately imagine Super Mario (anyone born in the 80’s should have the theme song now playing in their head), with Mario sliding down the pipe to get to the next level. Games back then, as business models, were largely linear, except, rather than the hero moving from level 1 to finally defeating Bowser on the 32nd level, you have, in business, widgets being made by producers and purchased by consumers. This producer-to-consumer flow defined capital transactions since, at least, the industrial revolution.
Shifting Customer Service from Pipe to Platform
Shifting Customer Service from Pipe to…
Shifting Customer Service from Pipe to Platform
The Beauty of Platforms When I think of pipes I immediately imagine Super Mario (anyone born in the 80’s should have the theme song now playing in their head), with Mario sliding down the pipe to get to the next level. Games back then, as business models, were largely linear, except, rather than the hero moving from level 1 to finally defeating Bowser on the 32nd level, you have, in business, widgets being made by producers and purchased by consumers. This producer-to-consumer flow defined capital transactions since, at least, the industrial revolution.